Frequently Asked Questions
Here you will find answers to the most popular questions about working with the NiCoDap portal.
What is the NiCoDap portal?
The NiCoDap portal is a fleet and partner portal that allows businesses and drivers to access vehicle data, manage data requests, view billing, and manage users. It provides a single place to discover data catalog, request data, and track subscriptions.
How do I request vehicle data?
Go to Data Catalog to browse available datasets. Add the data you need to your request, then submit a data request from the Data Requests section. Once approved, you can access the data via the provided APIs or exports.
How do I add or remove users from my account?
Use the User Management section in the main navigation. From there you can invite new users by email and assign roles. Account administrators can remove users or change their permissions.
Where can I see my invoices and payment methods?
Billing history and payment methods are available under the Billing section. You can view and download past invoices and add or update payment instruments.
What is the Data Dictionary?
The Data Dictionary provides definitions and documentation for all data fields available in the catalog. You can download it in multiple languages for integration and compliance reference.
How do I get API credentials for development?
API credentials are managed per application in the portal. Create an app in the relevant section, then generate client ID and secret. Use these in your application to obtain access tokens.
Who do I contact for technical support?
For technical support, use the contact details provided in your onboarding pack or reach out via the support option in the portal. Include your account ID and a description of the issue.
Can I cancel or change my data subscription?
Yes. From the Data Requests or Subscriptions area you can view active subscriptions and request changes or cancellation. Changes may take effect at the end of the current billing period depending on the product.